Head, Value Added Services

Requirements:

Bachelor's degree in Business, Computer Science, Marketing, or a related field (Master’s degree or MBA is an advantage).

Experience:

Minimum 10 years of progressive experience in VAS, digital product management, or telecoms/fintech services. Post NYSC experience.

• Define and execute the VAS department’s strategic roadmap in alignment with corporate objectives.
  
• Identify and evaluate new business opportunities, trends, and technologies within the VAS ecosystem.
  
• Establish KPIs and success metrics to drive performance and ROI.
  

• Lead the development and lifecycle management of VAS products including airtime, data, bill payments, utility services, ticketing, insurance micro-services, etc.
  
• Collaborate with the product, engineering, compliance, and customer experience teams to ensure robust and scalable solutions.
  
• Continuously optimize user journeys and product performance based on data insights.
  

• Source, negotiate, and manage partnerships with telcos, content providers, service aggregators, and other VAS providers.
  
• Maintain strong relationships with external vendors to ensure service quality and compliance.
  
• Ensure SLAs and commercial terms are consistently met
  

Revenue & Business Growth

• Drive revenue generation and profitability through effective pricing, bundling, cross-selling, and promotional strategies.
  
• Monitor market dynamics and adjust go-to-market strategies to stay competitive.
  
• Prepare regular reports and business reviews for executive leadership.
  

Team Leadership & Development

• Manage and mentor a team of VAS professionals including business analysts, product specialists, and support personnel.
  
• Foster a culture of innovation, accountability, and excellence.
  
• Provide guidance on performance, skills development, and succession planning
  

• Ensure all VAS offerings comply with regulatory guidelines, internal policies, and risk management standards.
  
• Collaborate with legal, compliance, and finance teams to ensure proper documentation and audit readiness.