IT Compliance & Service Delivery Officer

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
  
• Relevant professional certifications such as CCNA/CCNP, CompTIA Network+, Microsoft, or equivalent are an added advantage.
  
• 1–3 years of experience in IT support, IT audit, or a compliance-related role.
  

Service Delivery Support

• Monitor and report on IT service performance against Service Level Agreements (SLAs)
  
• Act as a point of contact for service escalations.
  

IT Governance & Policy Support

• Assist in drafting, updating, and organizing IT policies, procedures, and standards.
  
• Track policy acknowledgment and maintain documentation repositories.
  

Audit & Documentation

• Support internal/external audit preparations by collecting logs, screenshots, and other evidence.
  
• Maintain compliance trackers and follow up on audit remediation tasks.
  

Incident Management

• Maintain the Incident Management log and ensure all incident logs follow approved procedures.
  
• Track incidents to ensure timely resolution.
  

Risk Management

• Assist in identifying IT operational risks and tracking the progress of remediation plans for identified vulnerabilities or gaps
  

Business Continuity & DR Support

• Assist in gathering DR test evidence and document.
  
• Update DR checklist templates