Manager - CVM Analytics

• First degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
  

• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)
  

• Fluent in English
  

Experience:

6 - 13 years’ experience which includes:

• 4 years’ experience in the telecoms industry with at least 2 years in supervisory role
  

• Experience leveraging analytical tools including SQL, python, R, Power-BI to build analytics product and perform analysis
  

• Experience reviewing code for analytics models and providing recommendations for performance improvement
  

• Experience presenting to and communicating with senior leadership teams to influence product direction and strategy
  

• Experience in applying various quantitative techniques to address business problems
  

• Provide proactive insights to address customer behavior associated with customer identification attraction, retention and customer developments
  
• Provide detailed granular insights (network, customer behavior, channel, competition etc.) on regional, territory & cluster performance; identifying growth opportunities, root causes, risks and tactical initiatives to improve performance
  
• Drive micro market stimulation & address location-based competitor offers by working with the CVM, Sales, Network & Segment teams to drive geographic BTL offers for optimal incremental revenue, improved Network QoS, on-ground activities and one-on-one customer engagement initiatives to drive regional performance
  
• Support CVM, Product Managers and Segment Managers with analytics & product monitoring reports
  
• Gather requirements and respond to stakeholder requests to ensure the team backlog is focused on impactful work
  
• Identify coverage risks and opportunities (i.e. in terms of churn and acquisition potential) and define strategic targets for Network Coverage optimization around costs, coverage quality needs, market opportunities and customer
  
• Secure successful implementation of key transversal location/geo-based projects and initiatives across MTNN
  
• Interprete the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM base management strategy
  
• Ensure timely base management reporting and visualization
  
• Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards