Manager - Home Quality Assurance

• First degree in Engineering, Computer Sciences, Physics or Telecommunications.
  
• Fluent in English
  

• Experience working in a medium organization and a multi-vendor network environment.
  
• Experience, preferably in a telecommunications business environment.
  
• A good knowledge of GPON, LAN, SD-WAN and related technologies. Deep understanding of PPPoE, DHCP, VoIP and related networking protocols.
  
• Advance knowledge of FTTx/ODN architecture, L2VPN technologies and management of access network nodes via Network Management system (NMS).
  

• Develop an efficient, agile, and real-time home network quality assurance (HNQA) operation that assures service quality, enables FTTx product differentiation, value monetization of complementary services, and marketing agility.
  
• Responsible for the comprehensive management of the HNQA-Operation for FTTx-Business in line with strategic intent and objectives.
  
• Ensure the reliability and usability of the FTTx home broadband service for the delivery of curated quad-play offerings, regardless of the type of user application.
  
• Manage ONT service provisioning, home network support, installation of CPEs – e.g. Wi-Fi access points (APs), CCTVs, STBs, and smart home solutions – to achieve quad-play propositions, service experience, product differentiation and revenue growth.
  
• Manage and resolve within SLA all home-network-quality issues and trouble-tickets for FTTx-broadband customers.
  
• Be the single point of contact (SPOC) for FTTx home network technical support and optimization.
  
• Use performance data and analytics to predict user/household behaviour, service performance issues, and bandwidth growth demands. Leverage these insights for home network optimization, product innovation and value monetization.
  
• Configure real-time monitoring and alerting scripts to proactively identify and resolve service or Wi-Fi signal issues before they become service impacting or lead to churn.