Manager - Operational Risk Management

• Bachelor’s degree in business, Finance, Accounting, Engineering, Computer Science, Economics or related discipline
  
• Relevant professional certification is an advantage (e.g., CRM/PRM/FRM, ISO 31000, CISA/CISM, IRM, CIA)
  
• Fluent in English
  

• At least 3 years in Operational Risk, Internal Controls, Internal Audit, Enterprise Risk, Compliance, Fraud Risk or similar
  
• Experience facilitating risk assessments (RCSA), developing KRIs and operational risk reporting
  
• Demonstrable experience working with senior management and cross-functional teams
  
• Understanding of the Nigerian telecommunications industry and regulatory environment is an advantage
  
• Experience in supervising/managing others
  

• Develop and assure the Operational Risk Management Framework (ORMF).
  
• Develop, deploy and continuously improve the Operational Risk Management Framework, policies, standards, taxonomy and procedures aligned with MTN Group requirements.
  
• Facilitate enterprise-wide Operational Risk and Control Self-Assessments (RCSA) for critical processes; ensure risks, controls, and action plans are documented and maintained.
  
• Design and maintain Key Risk Indicators (KRIs) and thresholds; monitor performance and escalate breaches with root cause analysis and corrective actions.
  
• Manage operational loss events and incident reporting lifecycle (capture, classification, validation, analysis, reporting and lessons learned).
  
• Perform scenario analysis for severe-but-plausible events (technology failure, vendor outage, fraud, process breakdown, people risk) and support mitigation planning.
  
• Provide risk and control advisory during change initiatives (new products, partnerships, outsourcing, system implementations) and ensure risk-by-design.
  
• Coordinate and track remediation of audit/assurance findings related to operational risk and internal controls, report progress to governance forums.