Manager - Platform Management

Requirements

• A minimum of five (5) years working in a small, medium, or large organisation
  
• Experience in Information Technology, OTT, or telecommunications is preferred
  
• Experience in customer service, digital/growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
  
• Ability to analyse customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
  

• Implement and monitor Digital Services’ platform strategy
  
• Grow platform revenues and subscriptions to exceed targets as specified in the business plan
  
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ platforms
  
• Collaborate with cross-functional teams to identify and onboard new strategic platforms
  
• Ensure platforms adhere to all MTNN and regulatory policies relating to digital products and services
  
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a platform perspective
  
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
  
• Monitor the documentation, development, testing, and launch of platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan