Officer, Card Support

Qualifications

• First degree in IT, Business, Economics, or related field
  

Experience Required

• 4-6 years’ experience in card operations, digital channels support, or banking operations. Experience with switches, card systems, and payment platforms. Experience working with customers and resolving technical issues
  

• Provide second‑level operational and technical support for all card‑related issues across channels.
  
• Handle customer complaints and queries logged via branches, CCC, relationship managers, or digital channels.
  
• Use multiple card systems; CMS (Credit/Prepaid), Switches, Authorization network tools, Fraud monitoring systems, Dispute/Chargeback platforms
  
• Execute card lifecycle processes; Statement generation, PIN reissuance (Verve, Visa, USD prepaid), Card renewal, closure, and reactivation, Limit increases or decreases, Direct debit execution for credit cards
  
• Liaise with payment processors (Network International, Interswitch) to resolve escalated cases.
  
• Log and resolve cases ensuring closure within SLA.
  
• Ensure compliance with scheme rules, regulatory policies, and internal operating procedures.