Operations Assistant - Field Support

Education

• Bachelor’s degree in social work, Economics, Business Administration and other related degrees with two years of progressive relevant working experience.
  

Experience

• Prior Movement Operations, transportation-related and/or management experience a strong advantage.
  

• Minimum two years’ experience with first degree in related field, preferable progressive relevant professional experience with other UN Agency, INGO or NGO.
  

• Training in emergency and disaster response is an added advantage.
  

• Experience working in a multi-cultural environment with others with diverse professional background is required.
  

1. The Operations Assistant (Field Support) will be responsible for providing assistance to migrants hosted at Transit center, arrival assistance at the airport, profiling of migrants on Mimosa and coordination of transport activities.
   
2. Undertake field support activities in assigned area or areas, such as at the airport, transit center, third-party facility in relation to transportation.
   
3. Perform airport services, such as providing arrival assistants; verifying identities and documentation; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
   
4. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
   
5. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
   
6. Assist in the coordination of transportation from airport, transit centres, MHC facilities and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
   
7. Provide interpretation services for individuals at the airport, in transit centers, and third-party facilities or during transport.
   
8. Provide regular feedback on work being accomplished to the Senior Operations Assistant and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.