Operations Officer - MFB

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
  

• Minimum of 3years experience strictly within a Microfinance Bank (MFB).
  

• Demonstrated experience in risk management, internal controls, or operations risk within a microfinance environment.
  

• Strong understanding of microfinance banking operations, reconciliation, and transaction processes.
  

• Experience with fraud prevention, risk monitoring, and compliance controls in an MFB.
  

• Hands-on experience supporting regulatory reporting and returns filing specific to microfinance institutions (CBN, NDIC, etc.).
  

• Proficiency in Microsoft Excel and core banking systems used in microfinance operations.
  

Daily Operations Management

• Process and monitor daily transactions including deposits, withdrawals, transfers, and loan disbursements.
  

• Ensure accuracy and completeness of all operational activities.
  

• Maintain proper documentation and record-keeping for all transactions.
  

Reconciliation & Reporting

• Perform daily, weekly, and monthly reconciliations of accounts, cash, and transactions.
  

• Investigate, resolve, and escalate discrepancies promptly.
  

• Prepare and submit operational reports to the Head of Finance & Operations.
  

Risk Management & Internal Controls

• Identify, assess, and mitigate operational and transaction risks across all activities.
  

• Ensure strict adherence to internal controls, policies, and procedures.
  

• Monitor and prevent fraud, errors, and irregular transactions.
  

• Escalate control breaches and recommend corrective actions.
  

Compliance & Regulatory Support

• Ensure adherence to internal policies and regulatory requirements.
  

• Support regulatory reporting and returns preparation as required.
  

• Maintain proper audit trails and documentation for all transactions.
  

Cash & Vault Management

• Manage cash handling processes including cash counts, balancing, and vault operations.
  

• Ensure proper cash control procedures are followed always.
  

• Monitor cash levels and escalate funding requirements where necessary.
  

Customer Service Support

• Provide prompt and professional support to customers on transactions and inquiries.
  

• Resolve customer issues efficiently and escalate where necessary.
  

• Ensure a seamless and positive customer experience.