Phone Collection Officer

Minimum of OND / HND / B.Sc in any related field.

Minimum of 1 year experience in loan/phone collection, tele-recovery, or debt recovery.

Strong negotiation and communication skills.

Ability to work in a fast-paced, target-driven environment.

Familiarity with FCCPC rules will be an added advantage.

Proficiency in CRM or collection management platforms is a plus.

Proactively contact customers with delinquent accounts to negotiate repayment and resolve outstanding balances.

Consistently meet and exceed monthly recovery targets through effective communication and negotiation strategies.

Ensure strict adherence to FCCPC regulations and internal company compliance policies during all collection activities.

Accurately document customer interactions, commitments, and payment agreements in the internal CRM/database.

Handle customer inquiries and disputes professionally while maintaining a positive customer experience.

Secure one-time settlements and develop structured and sustainable repayment plans based on customer’s financial situations.