Project & Operations Coordinator - Technical Department

• Minimum: Graduate Degree in Science & Technology
• Relevant Certification in Project Management
• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
• Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools

Experience:

• 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations

Basic Requirements and Skills:

• Expert Knowledge of Telecom Technologies:
• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband
• FTTX

Soft Skills:

• Passion to serve customers
• Strong Planning & Organizational skills
• Excellent Time Management & Stress Management skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with financial accounts
• Strong math and critical reasoning skills
• Vendor Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

Key Measurables:

• Revenue Growth vis a vis Project Implementation
• Network Uptime
• Fault Management
• Total Number of Tickets & Tickets per Customer
• First Call Resolution (FCR)
• Profitability over Time
• Inventory Management.

• Minimum: Graduate Degree in Science & Technology
• Relevant Certification in Project Management
• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
• Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools

Experience:

• 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations

Basic Requirements and Skills:

• Expert Knowledge of Telecom Technologies:
• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband
• FTTX

Soft Skills:

• Passion to serve customers
• Strong Planning & Organizational skills
• Excellent Time Management & Stress Management skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with financial accounts
• Strong math and critical reasoning skills
• Vendor Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

Key Measurables:

• Revenue Growth vis a vis Project Implementation
• Network Uptime
• Fault Management
• Total Number of Tickets & Tickets per Customer
• First Call Resolution (FCR)
• Profitability over Time
• Inventory Management.

Key Duties
The Project & Operations Coordinator would have the following responsibilities:

Project Coordination Role:

• Ensuring Projects are being implemented as per the process, timelines & budget
• Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)
• Creating, Planning & Implementing Project Plan and other required documents.
• Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IP’s and Integration of the links
• Raising & Coordinating for release & approval of Purchase Orders & Material Requests
• Ensuring the links are delivered as per customers' Purchase Order & satisfaction.
• Ensuring the Sign of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery
• Submission of Link Budget, Checklists & JCC to Upstream Provider
• Presentation of Project Status to Management

Operations Coordination Role:

• Maintaining & Analyzing Network Uptime Reports
• Maintaining & Analyzing Client wise Network Reports
• Ensuring Network Database is updated on a regular basis
• Vendor Management & Payment Processing
• Inventory Budgeting, Management, Accounting & Verification