Relationship Officer - Financial Inclusion, Rivers

Requirements

• A minimum of OND, HND or BSc in any field of study.
  
• 1 - 3 years of sales experience in a related field within the financial services industry.
  
• Experience in lending and/or collections is an added advantage.
  

Customer Acquisition, Lead Generation and Sales:

• Identify, onboard, and activate new markets/locations for Financial Inclusion sales.
  
• Drive loan acquisition and disbursement targets within assigned markets.
  
• Generate leads through field activities, referrals, and team initiatives.
  
• Promote Financial Inclusion products including loans, savings and micropension & microinsurance adoption.
  
• Build strong community presence to sustain continuous customer acquisition.
  

Relationship Management and Engagement:

• Build and maintain relationships with association leaders and key members to foster trust and engagement.
  
• Resolve challenges and complaints from associations to ensure strong partnerships.
  
• Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits.
  
• Efficiently respond to, qualify, and track inbound leads and requests, ensuring timely follow-up and high conversion rates.
  
• Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.
  

Collaboration and Coordination:

• Collaborate with the Team Lead on onboarding markets/associations.
  
• Develop, execute and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.
  
• Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.
  

Performance Tracking and Reporting:

• Track and report on sales conversion rates, disbursements, collections, and pipeline performance.
  
• Gather feedback from association members and monitor other relevant KPIs for reporting to the Team Lead (and the Head of Financial Inclusion Unit when necessary).
  
• Monitor and improve personal performance against assigned targets.