ServiceNow SecOps / IRM Architecture Lead - Africa

Academic/ Professional qualifications and Experience:

• Degree in Computer Science, Information Systems, or related technical discipline.
  
• ServiceNow Certified Implementation Specialist (CIS) - Security Incident Response, Vulnerability Response, or Risk and Compliance required.
  
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.
  
• Minimum 8 years of technology experience, with at least 4 years focused on ServiceNow implementation and architecture.
  

• Lead the architecture and solution design for all major ServiceNow SecOps and IRM pursuits - ensuring designs are technically compliant, commercially viable, and deliverable before contracts are signed.
  
• Produce high-quality ServiceNow solution architecture documents, implementation blueprints, and technical proposals for client pursuits.
  
• Participate in pre-sales technical workshops with clients, demonstrating KPMG's ServiceNow SecOps and IRM expertise at the architecture level.
  

Delivery Architecture Governance (30%)

• Provide architectural oversight on active ServiceNow SecOps and IRM delivery engagements - attending design reviews, sprint reviews, and technical governance forums.
  
• Serve as the technical escalation authority for ServiceNow architecture decisions during delivery, resolving conflicts between client requirements and best-practice design.
  
• Conduct formal architecture health checks at key delivery milestones - identifying scope creep, configuration drift, and technical debt before they become delivery failures.
  
• Collaborate with Block E to document and publish
  

Alliance and Certification Management (15%)

• Maintain and develop KPMG's ServiceNow architecture certification portfolio, including personal certifications in SecOps, IRM, and Now Platform architecture.
  
• Engage actively with ServiceNow's partner technical team - attending Technical Architecture Board meetings, partner enablement sessions, and product advisory forums.
  
• Support KPMG's ServiceNow Elite Partner renewal process with certification, delivery quality, and technical contribution evidence.