Energy + 2 more

Solar Installation Manager - Solar Inverters, Lagos (Nigeria)

Closed for applications

Location

Contract Type

You might be a strong candidate if you

A degree in engineering or other relevant disciplines.
7+ years of experience managing field installation teams, preferably within the solar energy, inverter/UPS, or telecommunications industry.
Knowledge on solar inverter systems, installation, troubleshooting and maintenance processes.
Knowledge on solar PV systems, electrical wiring standards, and power electronics.
Proficiency in diagnostic tools, software, and remote monitoring platforms.
Excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
Passionate about customer service and resolving issues
The ability to maintain calm under pressure
Efficiency and organizational skills
Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.
Driven by the social mission to provide energy to consumers and employment to rural communities.

Team Managing & Field Force Management:

Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
Foster a culture of safety, quality, accountability, and continuous improvement.

Installation Operations & Project Management:

Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.

Quality Assurance & Safety Compliance:

Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
Maintain detailed records of installations, inspections, and compliance certifications.

Customer Satisfaction & Service Excellence:

Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
Address customer escalations related to installation quality or timelines promptly and effectively.
Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.

Operational Efficiency & Performance Metrics:

Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
Prepare and present regular performance reports to senior management.

Technical Training & Development:

Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.

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