Team Lead, Contact Centre

• Minimum of a First Degree.
  

• Must be able to speak Hausa and Igbo fluently.
  

Additional Information

• Excellent knowledge of the dynamics and technical aspects of fund management
  
• Understanding of policies and procedures; customer services in a first class oriented institution is desirable
  
• Good analytical/numerical/communication skills
  
• Excellent use of MS Office applications, and other customer related tools
  
• Thorough understanding of the Pensions Reforms Act
  
• Training on providing Excellent Customer Service and Financial Management
  
• Experience in working among a Solution-Oriented team
  
• Experience in Customer Care duties and responding to Client Enquiries