Closing: May 16, 2024
14 days remainingPublished: Apr 19, 2024 (13 days ago)
Job Requirements
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Job Summary
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- Communicates company goals, and deadlines to the team.
- Motivates team members and assesses performance.
- Provides help to management, including hiring a sales team, and keeps management updated on team performance.
- Communicates concerns and policies among management and team members.
- Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.
- Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team.
Responsibilities
- Communicates company goals, and deadlines to the team.
- Motivates team members and assesses performance.
- Provides help to management, including hiring a sales team, and keeps management updated on team performance.
- Communicates concerns and policies among management and team members.
- Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.
- Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team.
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