Team Lead, Retail Sales (Lagos)

Sales Strategy & Business Growth

• Develop and execute retail sales strategies to drive business growth and market penetration.
• Identify new business opportunities and customer segments to expand the retail portfolio.
• Drive customer acquisition initiatives and ensure consistent achievement of sales targets.
• Monitor market trends, customer needs, and competitor activities to identify growth opportunities.

Team Leadership & Performance Management

• Lead, coach, and motivate retail sales team members to achieve individual and team objectives.
• Establish performance goals and monitor productivity across the sales team.
• Conduct regular sales reviews and performance assessments.
• Provide ongoing training, mentorship, and development support to team members.

Customer Acquisition & Relationship Management

• Build and maintain strong relationships with customers and key stakeholders.
• Ensure exceptional customer service throughout the sales lifecycle.
• Support the resolution of customer concerns and service-related issues.
• Drive customer retention, cross-selling, and portfolio expansion initiatives.

Sales Operations & Reporting

• Monitor sales pipelines and conversion rates to ensure optimal performance.
• Prepare and submit periodic sales performance reports and business updates.
• Maintain accurate records of sales activities, customer engagements, and business outcomes.
• Ensure compliance with company policies, sales procedures, and regulatory requirements.

Requirements

Educational Qualification

• Bachelor's Degree in Marketing, Business Administration, Insurance, Economics, or a related discipline.

Professional Qualification

• Relevant insurance certification (ACIIN) will be an added advantage.

Experience

• Minimum of 7 years' retail sales experience within the insurance industry, preferably- Life Insurance
• At least 3 years' experience in a supervisory or team leadership role.
• Proven track record of achieving sales and revenue targets.

Skills & Competencies

• Sales Leadership
• Retail Business Development
• Customer Relationship Management
• Team Management & Coaching
• Negotiation & Closing Skills
• Business Development
• Communication & Presentation Skills
• Market Intelligence & Analysis
• Strategic Thinking
• Problem Solving & Decision Making
• Performance Management