Telesales Operations Associate

About M-KOPA

M-KOPA has connected 10 million customers to life-changing technology and services, unlocking $2B+ in credit across Kenya, Uganda, Nigeria, Ghana, and South Africa. With 35,000+ field agents and 2,300+ employees, we’ve built one of Africa’s largest asset financing platforms, one where 86% of customers report improved quality of life and 55% are accessing formal financial services for the first time.

Role Overview

As Telesales Operations Associate, you’ll provide the operational backbone for our Telesales Team in Nigeria, a hybrid role based in our office and working alongside colleagues across the UK, Europe, and Africa. You’ll report to the Telesales Team Lead and be the connective tissue between sales agents, shop teams, and delivery partners, making sure every sale that gets closed actually gets fulfilled.

What You’ll Do

• Supporting telesales agents through account creation, device unlocking, and closing out compliance and documentation before handover
• Coordinating delivery requests with DSRs and shop teams, chasing down delayed or failed deliveries until resolved
• Monitoring stock levels across shops and escalating shortages before they disrupt sales
• Keeping CRM and internal systems updated with accurate fulfilment and delivery status
• Any other tasks as assigned by the Telesales Team Leader

What You’ll Need

• A Bachelor’s degree in Business Administration, Sales, or a related field
• 3 – 5 years’ experience in telesales operations, sales administration, customer service, or operations support (an added advantage)
• Strong CRM experience (FreshDesk, 3CX, or similar), sharp organisational instincts, and comfort working in a fast-paced, target-driven environment

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.