How to resolve conflicts

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Course introduction

Workplace conflict is inevitable. Conflict can be expressed in different ways, including but not limited to insults, noncooperation, bullying and anger. The most common causes of conflicts are personality clashes and misunderstood communication. If not addressed, conflict can have negative effects on the organisation including work disruptions, decreased productivity, project failure, absenteeism, emotional stress, turnover and termination.

This course is aimed at managers or employees who want to equip themselves with knowledge and skills to deal with conflict in the workplace and foster a respectful and harmonious workplace.By learning how to resolve conflicts in a professional, respectful manner, the people involved end up strengthening their relationships.

Course objectives

By the end of the course you will be able to:

  • Understand the different personalities in the teams
  • Employ active listening to resolve conflicts
  • Understand how to resolve conflicts professionally

Skills developed

  • People management   Advanced
  • Conflict management and resolution   Skilled
  • Conflict and crisis management   Skilled
  • Course modules

    Module 1
    How to Resolve Conflict at Work

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    Comments (1)


    Emmaculate | October 11, 2017 08:28

    Very informative

    Register or log in to be able to take the course, discuss about it and like it.