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FIDO
CLOSEDHead Of Collections
Kampala, Uganda
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Asigma Capital
CLOSEDFinance Manager
Kampala, Uganda
Closing: Apr 18, 2024
This position has expiredPublished: Apr 6, 2024 (21 days ago)
Job Requirements
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Job Summary
Contract Type:
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Requirements
- The applicant should have relevant qualifications
- Experience managing a call center
- Familiarity with collections
- Basic level of data analytics
- Good understanding of the Ugandan market
- Worked in financial services
- Industry knowledge of credit in the consumer, MSME, and small business market
- Ability to manage a big team of call agents
- Comfortable with CRMs/Dashboards
- Worked across different regions in Uganda (Nice to have)
- Worked with group management (Nice to have)
Responsibilities
Requirements
- The applicant should have relevant qualifications
- Experience managing a call center
- Familiarity with collections
- Basic level of data analytics
- Good understanding of the Ugandan market
- Worked in financial services
- Industry knowledge of credit in the consumer, MSME, and small business market
- Ability to manage a big team of call agents
- Comfortable with CRMs/Dashboards
- Worked across different regions in Uganda (Nice to have)
- Worked with group management (Nice to have)
- Manage a team of call agents
- Develop and implement collection strategies
- Monitor and ensure KPIs are being met
- Continuously improve the collection process for greater efficiency
- Ensure that all elements of the collection process are compliant with the regulatory requirements of Uganda’s laws
- Run the legal process with customers when they are taken to court
- Manage communications with the lawyers, courts, bailiffs and customers
- Be present at court when the customer is summoned to court
- Continuously review and improve all communications across IVR, SMS, Email and call scripts
- Weekly reporting on the collections process and performance to the Head of Operations/Director of Collections
- Bi-weekly reporting on collections performance to group management
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