Telesales

• Engage roughly 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.
  
• Follow up and close on initial sales contacts.
  
• Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
  
• Achieve agreed-upon sales targets within the stipulated schedule.
  

Contact Center

• Explain technical product features and answer potential and existing customer questions about Turaco products.
  
• Understand and strive to meet or exceed Customer Operations center metrics while providing excellent, consistent customer service.
  
• Product Knowledge: Learn and understand all products and partnerships undertaken by Turaco.
  
• Register new customers in our database and other data entry requests as needed.
  
• Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
  
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.
  

Claims Administration

• Initiate, investigate, and process claims reported by Customers.
  
• Effectively communicate with customers, medical service providers, and co-workers to obtain all information needed to complete claims investigations.
  
• Obtain and review claim information, company policies, and insurance policy details to decide on the approval and/or settlement.
  
• Settle insurance claims by evaluating the facts of a customer's situation surrounding the claim, the documentation provided, and determining whether the loss is covered.
  
• Detect fraud and deploy mitigation techniques while safeguarding customer dignity.