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KCB Group
Digital Channels Administrator
Kampala
• Uganda
Closed for applications
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KCB GroupProfession (Banking, microfinance, insurance, Entry and Basic-level)
Industry (Entry and Basic-level)
Seniority (Banking, microfinance, insurance)
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KCB Group
Banking + 2 more
Description
Qualifications
- Bachelor’s degreeSoftware Engineering, Computer Science, Information Technology
Professional Qualifications
ITILv3 or v4, Database
Administration (OCA, MSSQL),
MCSA, MCSE, Software
Engineering, Linux
Responsibilities
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Complete all business service requests within SLA timelines.
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Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
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Support successful channels application deployments or enhancements per month without SLA breaches.
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Resolve high-priority incidents within SLA.
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Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
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Implement process improvements or automation initiatives per quarter to enhance service delivery.
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Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
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Fast request fulfillment of business service requests, improving operational turnaround and productivity.
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Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.
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