Requirements

• Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous.
  

• 3–5 years’ experience in a customer-facing environment.
  

• At least 1 year of experience leading or supervising a team.
  

• Proven track record of hitting targets consistently.
  

• Good understanding of credit, lending processes, and basic financial concepts.
  

• Strong communicator, clear, direct, respectful, and calm when things get busy.
  

• Organised and disciplined, you follow the process properly, keep things accurate, and hold your team to the same standard.
  

• Fluent in English.
  

Responsibilities

• Own branch performance by knowing your targets, and drive your team to hit them consistently
  

• Lead, develop, and hold accountability for your team by setting clear standards, coach daily, and build people who are ready make our clients life easy
  

• Support the team to deliver fast, clear and simple service
  

• Approve loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for
  

• Own collections at branch level by up to date with overdue accounts, follow up with urgency, and work with clients to find solutions
  

• Onboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet
  

• Run a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration.
  

• Resolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution