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Mid-level Information technology, software development, data jobs in Kampala, Uganda
2
jobs
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Cairo Bank Uganda
CLOSEDDatabase And Applications Administrator
Kampala, Uganda
Closing: May 17, 2024
3 days remainingPublished: May 13, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Provide hands-on technical leadership to facilitate the day-to-day IT needs of UAP-Old Mutual Uganda LTD. This involves managing and supporting end-user devices, servers, network infrastructure and telephony, and leading the help desk team.
Requirements
• Degree in the IT field and at least 3 years of IT experience
• Leadership skills
• Understanding of Network routing and switching
• CCNA, ITIL or other IT Support/Cybersecurity/Networking certification will be an added advantage.
Responsibilities
Provide hands-on technical leadership to facilitate the day-to-day IT needs of UAP-Old Mutual Uganda LTD. This involves managing and supporting end-user devices, servers, network infrastructure and telephony, and leading the help desk team.
Requirements
• Degree in the IT field and at least 3 years of IT experience
• Leadership skills
• Understanding of Network routing and switching
• CCNA, ITIL or other IT Support/Cybersecurity/Networking certification will be an added advantage.
• Contract team-specific deliverables with the Country ICT Manager.
• Manage and support all computer infrastructure (e.g., laptops, network devices, Telephony, and servers).
• Perform hardware and software audits to ensure compliance with licensing and IT policy requirements (e.g., Security Compliance).
• Lead the in-country help desk team, as the first point of contact for all I.T.-related issues.
• Monitor and ensure performance as per the Service Level Agreements for the infrastructure, end-user support and help desk domains.
• Support the Call Center Telephony Services and related software and hardware.
• Identify and implement cost-saving / optimization initiatives.
• Communicate effectively regarding support-related activities.
• Responsible for capacity management and proactive monitoring of the production environment.
• Maintain an up-to-date IT asset register.
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