Mudupay is seeking a Customer Service Officer that will be responsible for providing exceptional customer service and support to our clients, ensuring a positive experience with our financial technology products and services. The ideal candidate will serve as the first point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions. This role requires strong communication skills, attention to detail, and a deep understanding of fintech products and processes.
Requirements
- Diploma or equivalent in marketing, communication or business administration.
- Previous experience in customer service, preferably in the fintech or financial services industry.
- Strong communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
- Excellent problem-solving abilities, with a focus on providing solutions and exceeding customer expectations.
- Ability to remain calm and professional in high-pressure situations and manage customer complaints effectively.
- Familiarity with fintech products and services, including online banking, mobile payments, and digital payment solutions, is a plus.
- Proficiency in using computers, software applications.
- Ability to work independently and collaboratively in a team environment.
