Education:

• Diploma or degree in Information Technology, Computer Science, or a related field.
  

Experience:

• 2-3 years of experience in a similar role providing IT support.
  

• Experience with Windows operating systems, Google Workspace and network devices like switches, firewalls, routers and troubleshooting.
  

Skills:

• Strong understanding of computer hardware, software, and networks.
  

• Good communication and customer service skills.
  

• Ability to diagnose and resolve basic technical issues.
  

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Helpdesk Support:

• Respond to IT-related issues and queries via email, phone, or in person.
  

• Log and track all incidents and service requests, ensuring timely and effective resolution.
  

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
  

Hardware & Software Maintenance:

• Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
  

• Install, configure, and update software and hardware according to company policies.
  

• Ensure all equipment is properly maintained and provide support for hardware repairs and upgrades.
  

Network & Systems Support:

• Provide basic network and server support, escalating more complex issues to the appropriate team members.
  

• Monitor and maintain the company’s computer systems and networks, ensuring availability and performance.
  

• Assist with user account management, including password resets and access permissions.
  

Documentation & Reporting:

• Document issues, resolutions, and help desk processes to improve team knowledge and efficiency.
  

• Maintain inventory of IT assets, ensuring proper logging and tracking of equipment.
  

• Assist in the development of user guides and training materials for staff.
  

Training & Support:

• Provide orientation and guidance to staff on how to operate new software and computer equipment.
  

• Assist with the onboarding of new employees by setting up their workstations and configuring necessary software.