This role requires you to take end-to-end ownership of quality across our mobile apps, web applications, and backend services, as a senior, hands-on QA leader. You'll combine individual-contributor automation engineering, building test automation strategy and infrastructure from the ground up; with day-to-day leadership of a QA team. You will own and build the automation roadmap and automation frameworks, write automated tests, cultivate quality standards through leading and mentoring QA engineers, manage release readiness sign-offs and effectively communicate quality metrics to stakeholders.

Key Responsibilities:

Build and own SafeBoda's test automation strategy end-to-end: design, write, and maintain automated test suites (API/E2E, Mobile UI, Web-frontend & backend) across all core backend services, all mobile applications and web applications.
Integrate automated suites into CI/CD (Argo pipelines), with coverage reporting that is accurate and actionable, not just a percentage on a slide.
Represent QA in cross-functional planning with PMs, Engineering, and DevOps to ensure realistic testing timelines are built into the roadmap from the start, not bolted on at the end.
Lead and manage the day-to-day performance of QA engineers: set individual goals, run regular 1:1s, and actively develop the team's automation and structured test-design skills.
Define and enforce QA process standards: test case documentation, bug triage/severity criteria, release sign-off criteria, and regression scope per release.
Own accurate, real-time visibility into QA capacity and ticket status (time-in-QA vs. time queued), replacing informal tracking with a defensible system of record.
Partner with Engineering leads to resolve recurring bottlenecks before they hit QA; batched ticket arrival, incomplete or outdated feature documentation, missing requirement sign-off.
Track production bug trends by service/feature over time (not single incidents), run retrospectives, and feed learnings back into automation and process priorities.
Act as the quality gate for the releases across Android, iOS, and backend services; make and clearly communicate go/no-go recommendations.

Qualifications & Technical Skills

5+ years in QA/software testing, including 2+ years in a lead or senior individual-contributor automation role.
Proven hands-on experience building automated test suites from scratch, i.e. API testing (Postman/Newman, REST Assured, or similar) and mobile automation (Appium, Espresso/XCUITest, or similar).
Working knowledge of CI/CD pipelines (Argo, Jenkins, GitLab CI, or similar) and integrating automated tests into them.
Experience testing complex, multi-service backend systems i.e. microservices, async/event-driven flows; payment or wallet reconciliation experience is a strong plus.
Experience managing or mentoring QA engineers, including performance management and skills development.
Comfortable defining and defending QA metrics/OKRs to non-technical stakeholders.
Prior experience in fintech, ride-hailing, delivery, or another high-transaction-volume consumer platform is a strong plus.

Key Competencies:

Automation-first mindset: defaults to building repeatable, maintainable test infrastructure over manual repetition.
Ownership & accountability: treats quality as their own deliverable, not a gate to route blame through.
Structured communication: writes clear, self-contained tickets and status updates; calibrates technical depth to the audience.
Coaching & people management: grows team members rather than simply directing them.
Data-driven judgment: uses trend data to make quality and performance calls.
Resilience under ambiguity: operates well with incomplete documentation and shifting priorities typical of a fast-moving platform.

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