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Mid-level Telecommunications Jobs in Kireka, Uganda
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MTN GroupProfession (Telecommunications, Mid-level)
Industry (Mid-level)
Seniority (Telecommunications)
© Fuzu Ltd
MTN Group
Telecommunications
Description
Requirements
- Bachelor’s degree in marketing, Social Sciences, Statistics or any related course
Work Experience
- 2 years’ experience in a call centre environment
Responsibilities
- Conduct and record telephone interviews and/or face-to-face with customers, in accordance with predetermined interview protocol, data collection tools and documentation standards.
- Conduct literature reviews and provide summarized reports
- Recruit and/or interview subjects
- Maintain accurate records of interviews, safeguarding the confidentiality of customers, as necessary.
- Summarize interviews
- Develop or assist in the development of interview schedules; contact sampled respondents to introduce and explain research objectives and to arrange interviews, either in person or by telephone.
- Review and edit data to ensure completeness and accuracy of information; follow up with respondents to resolve problems or clarify data collected.
- Perform miscellaneous job-related duties as assigned
- Develop materials and methods for data collection and analysis as and when requested
- Perform research on market trends using credible sources.
- Compile research documents.
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