Account Manager

• Lead initial client engagements, clearly articulating CTG’s services and project scope as per contract terms and conditions.
  

• Ensure alignment between the scope of work, client expectations, and CTG’s service delivery, proactively managing and agreeing on any adjustments.
  

• Act as the focal point for clients, maintaining strong relationships and addressing concerns promptly to ensure satisfaction and smooth project execution.
  

Operations, Legal, and Compliance Management

• Oversee recruitment, onboarding, payroll, and contract issuance processes for CTG consultants, ensuring efficiency and compliance with CTG policies and legal frameworks.
  

• Ensure all operations related to the project comply with CTG policies, local labor laws, and client requirements, including adherence to deadlines, quality standards, and financial controls.
  

• Support the timely and compliant onboarding of international consultants per contractual requirements.
  

Team Leadership and Management (when applicable)

• Lead and manage a team of Account Administrators, Account Team Leaders, and support staff, ensuring they are well-trained, motivated, and equipped to carry out their roles.
  

• Effectively delegate tasks, ensuring timely completion and adherence to established processes.
  

• Monitor the performance of team members, providing feedback, guidance, and mentorship to ensure high-quality delivery of services.
  

Client Relationship and Communication

• Serve as the primary liaison for clients, maintaining long-term relationships and addressing any concerns or issues that arise.
  

• Ensure clear and transparent communication with clients to build trust and maintain satisfaction.
  

• Take ownership of any challenges that arise in client relationships, whether related to service delivery or internal operations, and ensure appropriate solutions are implemented swiftly.