Accountability to Affected Persons Officer

Job Requirements:

• Bachelor’s degree in social work, Human Rights, International Law, Social Sciences, or any related field.
  
• At least 2 years of humanitarian experience, preferably in community engagement or AAP
  
• Experience delivering accountability mechanisms and safe, inclusive community communication
  
• Strong facilitation and interpersonal skills
  
• Ability to manage multiple tasks independently
  
• Strong understanding of community engagement and accountability practices in refugee settings.
  
• Excellent facilitation, communication, and training skills.
  
• Ability to collect and analyze community feedback safely and ethically.
  

Technical Quality and Strategy

• Update and review SOPs and Feedback Plans with the AAP Manager
  
• Strengthening feedback mechanisms both proactive and reactive in consultation with M&E and programming teams
  
• Lead processes to collect, review, classify, and respond to client feedback at field level
  
• Conduct FGDs and stakeholder meetings to gather community feedback
  

Program Development

• Support the integration of accountability in proposals and reporting
  
• Ensure accountability considerations across the full program cycle
  
• Develop or adapt accountability communication materials (posters, brochures, noticeboards)
  
• Provide basic accountability training—including IRC Code of Conduct—to staff, partners, and community structures
  

Staff Performance Management, Learning & Development

• Support capacity building for IRC staff and Camp-Based Assistance (CBA) teams on client responsiveness
  
• Document lessons learned and best practices using accountability tools, and sharing internally