Administrator - Billing

To proactively work with tools and policies to prevent and mitigate potential revenue loss in MTN UGANDA’s postpaid client base. To assist the Billing Supervisor in timely and accurate execution of bill runs and the subsequent dispatch of the customer bills.

Education:

• Bachelor's degree in Business Administration or any other relevant field.
  

Experience:

• 3 years' experience in a service and business driven organization
  

• Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
  

• Experience with data analytics and advanced excel.
  

Knowledge, Skills and Attributes:

• Strong work ethic and ability to work with minimal supervision
  

• Alertness to quality, attention to detail, flexible and able to handle stress
  

• Able to work within a team and work independently
  

• Sense of urgency necessary to meet goals, objectives and deadlines
  

• Computer proficiency
  

• Data analytics using MySQL, and pivot.
  

• Knowledge of advanced excel.
  

• Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers.
  
• Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department.
  
• To timely perform mid-month (mock) bill verifications aimed at ensuring that any major errors are detected, reported to I.T and fixed before month end.
  
• To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.
  
• Support MTN’s overall Customer Management and quality initiatives by paying regular visits to key accounts and making outbound calls to survey bill quality.
  
• To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).
  
• Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.
  
• Timely and accurate daily, weekly and monthly reporting to monitor performance.