Administrator - Billing

Requirements

• Bachelor’s degree in business computing (BCom), Statistics, or Business Administration.
  

• Proficiency in data analytics will be of an added advantage.
  

Work Experience

• Experience in a service and business driven organization
  

• Customer interface, in person, email and via the phone.
  

• 2 years’ experience in a busy customer environment.
  

• Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
  

• Experience with data analytics and advanced excel.
  

• Using a pre-determined sample, detect, report and follow up on bill errors for resolution by I.T department.
  

• To perform mid-month (mock) bill verifications aimed at ensuring that any major errors are identified, reported to I.T and fixed before month end.
  

• Validate content manual invoicing of all clients monthly and archival of content data usage.
  

• Complete Corporate CRBT activations as per client request and payments made.• To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.
  

• Support MTN’s overall Customer Management and quality initiatives by paying regular customer visits to key
  

• Postpaid client premises and making outbound calls to survey invoice quality.
  

• To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).
  

• Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.