Agent Banking Support Advisor

Job Summary

Sales and Service 30%

Outputs

• Drive the recruitment of competent and committed agents through the selection process and carry out due diligence on every applicant before submission to BOU
  

• Ensure effective set up of agents touch points with all the required gadgets and compliance prerequisites in place before setup
  

• Ensure system up time, availability and set up
  

• Respond to issues raised by customers, agents and other member banks
  

• Coordinate service delivery between mother branch and agents
  

• Deliver agent’s total banking to Absa through cross sell opportunities
  

• Grow the bank’s market share
  

Compliance, Governance and Controls 30%

Outputs

• Update risk assessment reports on agency operations
  

• Continuous service and support to agents
  

• Appraisal of agents to establish their potential based on KYC procedures, financial ability, business prospects, personality, social standing in the community and other criteria as shall be established from time to time
  

• Training of agents and bank staff
  

• Ensuring that agents comply with BOU prudential guidelines as well as contractual obligations with the bank
  

Business Management 25%

Outputs

• Identify priority entities for potential new business
  

• Research, identify needs for new products for customers and a target
  

Self development 15%

Outputs

• Build strong relationships with the branch network to ensure working together to realizing value from the agents linked to them
  

• Share knowledge and experiences with network staff of all functions
  

• Provide cover from other team members when required to
  

• Share knowledge and experience with network colleagues
  

• Pursue continued improvement in personal development by participating in development programs and training
  

• Ensure excellence beyond set targets