Head – SACCOs

KEY ACCOUNTABILITIES:

• Define and execute the strategy and work plan for Saccos in line with the overall Bank’s strategic plan and budget.
  
• Define performance objectives/standards for the Saccos segment team members in line with the Bank’s overall strategy and monitor performance to ensure achievement.
  
• Provide strategic and tactical direction to the Saccos segment to achieve New to Bank business targets.
  
• Monitor market trends and competitor activities to benchmark market best practices and improve dfcu positioning.
  
• Providing strong leadership to the team to execute the set goals and deliver results.
  
• Drive customer centric culture, accountability and ownership of service pledges for execution that meets and exceeds customer expectations.
  
• Continuously monitor the quality of the Saccos portfolio through reviewing of credit reports and focusing the team on the collection of watch accounts.
  
• Enforce the Bank’s policies and procedures within Saccos segment.
  

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• Bachelor’s Degree with Enterprise discipline.
  
• An MBA, related masters or professional banking qualification would be of added advantage.
  
• Credit analysis Certification training.
  
• Advanced Leadership Training.
  
• At least 8 years’ experience in retail banking with a sales background With at least 3 Years at a managerial level.
  
• Computer knowledge especially working spread sheets, power point and word processor.
  
• Good knowledge of the Bank’s products, systems and personal banking goals/objectives.
  
• Industry and business acumen.
  
• Good leadership, Management and Business development skills to effectively plan and develop a cohesive sales strategic direction.
  
• Excellent performance driving & teambuilding skills.
  
• Strong networking and relationship management skills.
  
• Excellent communication skills – both written and oral (Presentation and Public speaking skills).
  
• Good /high level engagement & negotiation skills.
  
• Good understanding of credit processes.
  
• Excellent Customer service and interpersonal and skills and the ability to handle conflicts and client complaints.
  
• Creative problem solving and good decision-making skills.
  
• A team player with ability to lead and work under minimum supervision.
  
• Excellent organizational, planning and time management skills.
  
• Great attention to detail.
  
• Mature disposition in the handling of Corporate & Business Banking client profile and client needs for referrals.
  
• Ability to keep abreast on changes in the market, customer requirements, competitors’ responses and ability to use information to identify new business segments and threats.
  
• Strong stakeholder management, communication, negotiation and employee advisory skills.
  
• High attention to detail, confidentiality, integrity and ability to manage sensitive employee and financial information.