Agri Customer Support Officer

The Agri Customer Support Officer will be the primary, client-facing representative for all Urban Greens system customers. This role is crucial for ensuring a seamless, positive, and coordinated customer experience throughout the entire client lifecycle—from initial setup and operational support to harvest and buy-back.

Qualifications & Skills and Experience:

• Degree: Bachelor's degree in Agricultural Engineering and/or Agri-Business Development, or a closely related field.
  

• Experience: 2-3 years of experience in an AgriTech customer-facing role.
  

• Understanding of hydro- and aquaponics technology is a plus. Must be capable of assisting with BoQ and Quotation development and simplifying complex system details for clients.
  

• Communication & Coordination: Exceptional verbal and written communication skills, coupled with superior organization and detail orientation for coordinating all customer logistics (visits, deliveries, etc.) and preparing accurate quotations.
  

• Customer Success Focus: Proven customer-centric mindset, professional demeanor, and ability to proactively manage relationships, resolve operational issues, and collaborate effectively with internal teams.
  

• Software Proficiency: Proficiency in using CRM software and standard office tools.
  

Method of Application

Send a motivation letter and CV with references (and nothing else) to 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭@𝐮𝐫𝐛𝐚𝐧𝐠𝐫𝐞𝐞𝐧𝐬𝐥𝐭𝐝.𝐜𝐨𝐦. Clearly mention the job title Agri Customer Support Officer in the subject line.

Client Management & Coordination:

• Serve as the primary customer liaison for all accounts.
  

• Proactively manage all operational logistics, including coordinating input/product deliveries and overseeing the client buy-back program.
  

• Lead the client onboarding process and manage general customer inquiries.
  

Sales Support & Documentation:

• Provide technical support to the sales team by assisting with BOQ and quotation development
  

• Maintain accurate records of all customer interactions and sales support activities within the CRM system.
  

Customer satisfaction:

• Collect, synthesize, and report client feedback to internal product and operations teams to drive service and system improvements.