Applications Support Officer

Education.

• A Bachelor’s Degree in Information Technology/Computer Science or a Computing field
  

Experience.

• 2 Years’ Experience in Systems administration
  
• Microsoft, Linux or Unix Certifications are an added advantage
  
• T24 Core banking system administration knowledge is an added advantage
  

• To review, analyze, and create detailed documentation of business systems and user needs including work flow, program functions and steps required to develop or modify systems.
  
• Provide comprehensive support for the bank’s core Banking System (T24), ERPs, and peripheral applications. This involves access management and performance tuning to ensure all users have everything they need to operate.
  
• Execution of End of Day (EOD), End of Year (EOY) and End of Month (EOM) batch processes. This entails monitoring automated tasks, verifying that daily transactions are balanced, and troubleshooting any batch failures to ensure the bank is ready for business the following morning.
  
• Provide specialized technical support to resolve system bugs and operational incidents. By conducting root cause analysis and collaborating with vendors or infrastructure teams, you eliminate recurring issues and minimize service disruptions to maintain a stable production environment
  
• Provide critical technical expertise for IT projects, including system upgrades and the rollout of new modules. The role involves configuring environments, supporting User Acceptance Testing (UAT), and managing the transition of new features from project phase to live daily operations.
  
• Ensure that all applications comply with Bank of Uganda (BOU) regulations, local data privacy laws and support Audit activities
  
• Drive process improvements through automation and scripting to reduce manual intervention in system maintenance. Additionally, you support Disaster Recovery (DR) efforts by participating in regular failover drills to ensure business continuity in the event of a primary system failure
  
• Consult with business managers to determine business, functional and technical requirements for specified applications
  
• Administer, manage data collection, usage reporting, and integration and user management on back-office systems. Prepare routine reports (financial, quality, production, customer service)