Apprentice

Role Specification.

• Must have graduated in a business related course not more than 2 years from the date of this advert (ATTACH GRADUATION CERTIFICATE )
  
• Must Possess a Transcript with a minimum CGPA of 3.6 (Second Class Upper Division)(ATTACH GRADUATION TRANSCRIPT)
  
• Must have at least 2 Principle Passes at ‘A’ Level (ATTACH 'A' LEVEL CERTIFICATE/ PASS SLIP)
  
• Must have a minimum of a Credit in Mathematics and English at ‘O’ Level (ATTACH 'O'LEVEL CERTIFICATE/ PASS SLIP)
  

• Attend to all walk-in clients and ensure that they receive excellent service daily.
  
• Execute the highest level of professionalism while dealing with customers.
  
• Managing Customer Complaints
  
• Ensure that all the details pertaining to complaints are obtained from the customers, logged into the bank’s complaint management system (BOC) and follow up for resolution of all complaints that can be resolved at First Point of contact.
  
• Cross selling bank products and meeting the given targets.
  
• Receive, register/record and direct hand delivered mail to the Mail Centre
  
• Maintain records of courier receipts for outgoing and incoming mail for future reference.
  
• Execute the highest level of professionalism while dealing with customers.
  
• To provide excellent service to all the walk-in clients and attend to all customer needs/ requests queries/complaints.
  
• Frequent Visual, listening concentration, sitting, telephone & computer usage
  
• Observe requirements and obligations under the workplace health and safety practices and any other duties assigned.