Assistant Operations Manager - Kibaale

Requirements

• Relevant training/education in business or operational management, financial management, hospitality, and/or tourism.

• Effective and professional verbal and written English communication skills, able to connect to people from different (cultural) backgrounds.

• ICT literacy and proficiency, including Microsoft Office (Word, Excel), business email, phone and WhatsApp communication, QuickBooks. Experience with a digital booking management system is a plus.

• Attention to detail, ability to organize and deliver work in a dynamic and at times demanding setting.

• Flexible, curious, solution-oriented and resourceful, also in the event of unexpected

• Cooperative attitude, willingness to support colleagues and take responsibility for joint success of the company.

• Positive, friendly, open-minded and respectful attitude towards guests, staff and all other relations of Turaco

Requirements

• Relevant training/education in business or operational management, financial management, hospitality, and/or tourism.

• Effective and professional verbal and written English communication skills, able to connect to people from different (cultural) backgrounds.

• ICT literacy and proficiency, including Microsoft Office (Word, Excel), business email, phone and WhatsApp communication, QuickBooks. Experience with a digital booking management system is a plus.

• Attention to detail, ability to organize and deliver work in a dynamic and at times demanding setting.

• Flexible, curious, solution-oriented and resourceful, also in the event of unexpected

• Cooperative attitude, willingness to support colleagues and take responsibility for joint success of the company.

• Positive, friendly, open-minded and respectful attitude towards guests, staff and all other relations of Turaco

Bookings

• Manage and strategically plan bookings using a digital booking management

• Maintaining contact (email/phone/WhatsApp) with Tour Operators and Direct Clients about existing bookings, making adjustments were needed.

• Handling booking emails (incoming/outgoing).

• Follow up on booking payments, register payments and monitor payment

Finance

• Processing payments at the lodge, making payments to

• Processing and entering receipts/Petty Cash Vouchers in

• Identifying problems and reporting to

Hosting and guest experience

• Visible presence throughout the guests’ stay in the absence of the general Connect with and support guests during their stay.

• Guest check-in and briefing in absence of the general

• Handling questions and complaints from guests (both on-site and via email).

Management and team

• Supervise team and take over management tasks in the absence of the general

• Function as sparring partner of the general manager and be a linking pin between the departments (kitchen, service, maintenance, housekeeping, security) and management.

• Motivate colleagues in a coaching manner and make adjustments when

• Monitor days off and leave in the absence of the general