Assistant Relationship Manager-SME

To sell SME products and provide general business banking solutions to customers while observing the policies, processes, and procedures of KCB Bank.

Knowledge and experience required.

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  
• At least 2 years’ experience in sales and services and their relevance to both SME customers.
  
• Ability to identify, analyze and structure both SME lending requirements.
  
• Thorough knowledge of banking products and services.
  
• Demonstrate knowledge of Digital Financial services and their relevance to customers.
  
• Strong communications, negotiation, and interpersonal skills with ability to win business.
  
• Passion for Performance.
  

• Selling bank products to new customers and cross selling to existing customers.
  
• Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products and Services.
  
• Deposit mobilization for the bank
  
• Extending support and guidance to Customer Care Rep.
  
• Leadership of the Branch’s customer service.
  
• Credit cards/debit cards inquiries and encashment.
  
• Collect information from customers relating to account relationship.
  
• Handling of shares IPO related matters.
  
• Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
  
• Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
  
• Annual branch budget relevant areas.
  
• Sales calls and market intelligence gathering.
  
• Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
  
• Receiving, guiding, and doing initial appraisal of loan
  
• Explaining and having customers sign letters of offer.
  
• Offering information on check-off loans, receiving applications, Appraising and Dispatching them to CRU-H/O, and Guiding and Witnessing acceptance of terms of credit on offer letters.