Banking Operations Supervisor

1. A bachelor’s degree in business administration or any other business-related field. Professional qualification is an added advantage.
   
2. Minimum of 3 years work experience in Financial /Banking sector in Credit /Banking operations with Strong knowledge of banking operations, products, processes and procedures, practical knowledge of credit processes and procedures, practical knowledge of core banking applications and with thorough understanding of the MDI act.
   

• Authorizing all transactions above the teller operational limits after carrying out proper due diligence checks.
  
• Authorizing all workflow items after proper due diligence checks.
  
• Resolving any escalated suspicious transactions from the tellers.
  
• Escalating and following through issues which have not been resolved.
  

Customer service

• Ensuring proper management and resolution of customer’s inquiries and complaints as per the complaints management process.
  
• Resolving queries raised by the direct reports in a timely manner and escalating those that need the Branch Manger’s attention.
  
• Ensuring that the branch has adequate customer stationary all times.
  

Treasury Management/ Finance function

• Planning accordingly and ensuring the Branch has enough liquidity to meet the daily cash needs.
  
• Approving client cash transfers through EFT/RTGS to the different banks.
  
• Preparing and submitting daily cash returns and reconciliation to Treasury.
  

Control environment.

• Maintaining quality control on day-to-day branch operations and reporting any control lapses.
  
• Carrying out snap checks as per laid down procedures.
  
• Ensuring proper management of the branch suspense accounts as per laid down procedures.
  

Capacity building and People Management

• Ensuring the new Banking operations staff are well trained.
  
• Developing strong succession plans.
  
• Identifying staff refresher training needs and advising the Branch Manager to follow up with Capacity building and training Manager for training.
  

Business growth

• Contributing to the branch business growth initiatives, both savings and credit including but not limited to mobilizing depositors.
  
• Ensuring loan files have check lists and fully compliant with all requirements before loans are disbursed.
  
• Developing initiatives to improve processing efficiencies and branch cost control.