Banking + 2 more
Description
1. A Bachelor’s Degree in Commerce, Accounting, and Business Administration or any other business related course.
2. 4 year’s work experience in a recognized Microfinance Deposit Taking Institution or Commercial Bank.
3. At least one year’s experience at the manager level, or other acceptable supervisory capacity (such as Credit Supervisor, or Accountant).
1. Managing Branch staff
i) Reviewing staff performance and recommending to the Regional Manager on measures to improve performance.
ii) Planning and ensuring that the branch office has a sufficient number of staff and planning staff leave to meet branch operations and efficiency.
iii) Boosting branch staff morale through counselling and creating a good work environment as well as monitoring staff discipline.
2. Customer Service
i) Ensuring that the process of customer acquisition and service delivery across all branches and other service points is anchored on delivering a consistently superior customer experience.
ii) Strategizing and planning to deliver operational service excellence and ensure that the operational workforce is capable, enabled and inspired to deliver on FINCA’s brand promise, for improved customer acquisition, retention and loyalty.
iii) Ensure good customer service by identifying, assessing, monitoring and responding to customer concerns through use of the Standard customer care survey tools.
3. Developing and supervising implementation of strategies to grow savings products and quality loan portfolios for the branch.
i) Planning and monitoring loan portfolio growth and outreach
ii) Developing and monitoring growth of the savings portfolio.
iii) Reviewing performance of all products and formulate improvement strategies
4. Branch administration
i) Ensuring the security of the Branch premises and equipment.
ii) Keeping branch premises and assets by carrying out timely repairs maintenance of equipment and buildings
iii) Maintaining an Asset register.
5. Budgeting and control of branch budget
i) Preparing branch budget.
ii) Approving branch expenses within limits and reviewing branch expense reports to control operating and non-operating expenses.
iii) Monitoring budget performance and explaining variances to the Finance and Administrative Manager.
6. Liquidity Management.
i) Planning and monitoring daily cash requirements of the branch.
ii) Maintaining branch cash insurance limits.
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