Branch Operations Manager

Qualifications, Skills and Experience:

• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
  
• Possession of a Certified banking qualification will be an added advantage
  
• Risk/Controls Management,
  
• Critical thinking, analytical, attention to detail and problem-solving skills.
  
• Good verbal and written communication skills
  
• A minimum of 2 years’ experience in a Banking or similar environment of which 1 must be in an operations supervisory role.
  

How to Apply:

Suitably qualified candidates should submit their application letter, CV, and copies of academic documents addressed to the Human Resource & Administration Manager, Yako Bank (U) Limited, Forest Mall Lugogo, Kampala, Uganda. Applications should be sent via email to hr@yakobank.com

• Supervises Loan Officers to ensure set performance targets are achieved at individual and Branch level.
  
• Assisting the Branch Manager in chairing delinquency and loan committee meetings at the branch
  
• Assisting the Branch Manager in setting individual targets for loans officers
  
• Verifying the authenticity and completeness of loan documentation
  
• Conduct weekly branch staff meetings to discuss operational issues, with particular emphasis on recent changes in policies and procedures.
  
• Facilitate audit, compliance, HR or any other relevant and required support sessions at the branch
  
• Cross-sell other Yako services to clients
  
• Handle employee grievances under his /her supervision in line with the Human Resource Policy and Procedures.
  
• Schedule work and leave of direct reports
  
• Support the process for account opening and validation in system as effective as possible.
  
• Making sure documents submitted by front officers are accurate and valid.
  
• Take action to follow up in case provided documents are not complete.