Branch Supervisor

• Diploma or bachelor's degree in Business Administration, Sales, Customer Service, or a related field,
  

• At least two years of experience in a supervisory, sales coordination, or operations role
  

1 Customer Care & Lead Management (Boda Logbook and Boda Finance

• Serve as the primary point of contact for walk-in clients, referrals, and leads from all saime chonnels
  
• Accurately collect and verify Know Your Customer (KYC) information during client onboarding Promptly follow up on lands genanted from agents, field flotas Officers (FBOs), digital
  
• platforms, and intemal teams Guide clients through the loan application and disbursement process, ensuring o seamless and timely experience
  
• Maintain high customer service stondants by addressing client concerns, feedback, and queries in branch and remotely,
  
• Manage client expectations to ensure satisfaction with products and services
  

• Conduct thorough pre disbursement checks on motorcycles to ensure compliance with company standards
  
• Identity and prevent issues such as theft, tampering, or Improper GPS tracker installation
  
• Provide clients with basic technical demonstrations on product use, including trackers, loan requirements, and safety measures.
  
• Collaborate with the technical team to ensure all units meet safety and functionality standards before release
  

• Supervise operations and staff at a designated satellite office within the branch territory.
  
• Monitor lead flow and conversion across multiple channels (FS0s, agents, digital platforms, and walk-in clients)
  
• Ensure timely loan disbursements by tracking documentution, verifying readiness. and coordinating with logistics teams.
  
• Act as the communication link between the satelite office and head office to align on soles targets, client feedback, and operational chalienges
  
• Organize and lead weekly performance reviews at the satellite office, providing data-driven insights and field updates
  
• Monitor Inventory availability (eg., GPS trackers, contracts) and escalate shortages promptly.
  

• Support the Sales and Operations team with dolly reporting on loan disbursements, lead status, and client metrics.
  
• Coordinate with agents and F90s to ensure consistent lead flow and a strong field presence.
  
• Track and manage stock levers of essential itama, including OPS trackens, contracts, and logbooks
  
• Escalate operational bottlenecks and customer concerns from the main branch and satellite locations
  
• Ensure accurate and timely dats entry in CRM systems and Excel/Google Sheets to track branch performance.