Chief Operating Officer (COO)

Education Qualifications

• Minimum of 15+ years of progressive leadership experience in international development, technology-enabled development programs, or large-scale non-profit organizations.
  
• Graduate degree (MA/MSc preferred) in international development, business administration, public policy, technology management, or a related field.
  
• Deep experience with governance, compliance and risk management in multi-country complex environments, including donor, regulatory, and government stakeholder requirements in complex political contexts.
  
• Demonstrated success scaling and managing complex operations, programs, or platforms across multiple geographies in Sub-Saharan Africa or similar emerging market contexts is required.
  
• Experience supporting or partnering on digital platforms, technology-enabled service delivery, or data-driven program models is a plus.
  
• Formal training or significant experience in financial management, project management, and operational leadership.
  
• Demonstrated ability to lead with adaptability and resilience in fast-paced, evolving environments.
  

Strategic leadership & organizational scale

• Provide overall leadership for RTV’s global operations, ensuring strong alignment between strategy and execution.
  
• Build and manage operational systems required to scale both direct implementation programs and digital platform delivery.
  

Organizational operations

• Oversee operations and ensure operational systems enable efficient logistics, strong program delivery, and cost-effective implementation across multiple countries.
  
• Ensure compliance with donor requirements, internal policies, and national regulatory frameworks.
  
• Build operational systems that support rapid growth and multi-country expansion.
  
• Develop operational playbooks and replication frameworks to support expansion into new regions and partnerships.
  

Technology infrastructure & platform operations

• Support continuous improvement of operational infrastructure supporting digital systems, including deployment, procurement, device management, field connectivity, and vendor management.
  
• Collaborate cross-functionally to ensure effective implementation and utilization of digital tools across internal teams and external partners.
  
• Support the reliability and performance of digital platforms with a focus on enabling consistent functionality in rural and low-connectivity environments.
  
• Lead and strengthen cyber security practices across RTV, ensuring the protection of systems, data, and digital infrastructure through effective risk management and implementation of security best practices.
  

Data governance & security

• Support and strengthen RTV’s data governance framework by contributing to the development and implementation of clear policies and standards for data collection, management, protection, and use across data programs, digital systems, and partnerships.
  
• Collaborate with cross-functional leaders to ensure operational systems effectively support RTV’s digital infrastructure, including field devices, connectivity, and supporting technologies used by staff contractors, and partners.
  
• Contribute to the evolution of organizational risk management systems for digital infrastructure, information security, and responsible data use, ensuring compliance with applicable regulations, standards, and practices across all countries of operation.
  

Legal, compliance & risk management

• Provide enterprise oversight of RTV’s legal, regulatory, and compliance frameworks at the global level and across all countries of operation.
  
• Oversee contract governance for agreements with governments, partners, vendors, and service providers.
  
• Strengthen organizational risk management systems covering operational, legal, and partnership risks.
  
• Ensure effective internal controls and compliance with donor requirements, national regulations, and organizational policies.