Closing: Apr 17, 2024
This position has expiredPublished: Apr 5, 2024 (25 days ago)
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Job Summary
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Requirements
- Honours Degree (Hons) (Required)
Skills
Accountability, Business, Claims Negotiations, Customer Queries, Customer Satisfaction, Customer Service, Employee Relationships, Excellent organizational, planning and prioritizing skills, Financial Systems, Mentorship, Reporting and Analysis
Responsibilities
Requirements
- Honours Degree (Hons) (Required)
Skills
Accountability, Business, Claims Negotiations, Customer Queries, Customer Satisfaction, Customer Service, Employee Relationships, Excellent organizational, planning and prioritizing skills, Financial Systems, Mentorship, Reporting and Analysis
• Analyse claims and prepare appropriate response in line with with policies, procedures and standards.
• Follow standard procedure to assess and finalise claims in line with M&F standards - Update log , Update broker, Finalise on BPM and financial system
• Keep broker informed at all times in terms of progress of claim
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and provide reporting and analysis.
• Continuously strive to enhance and improve the claims processes.
• Identify and report on claims process issues.
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