Client Responsiveness & Accountability (CRA) Volunteer

• Diploma in Statistics, social sciences, demography, Economics, or related field. Computer literate in MS Office.

• Applications and Certificate in Monitoring and Evaluation is an added advantage.

• At least one year of working experience in a related field.

• Previous work with an NGO in similar programs.

• Remains productive when under pressure.

• Ability to enhance good interpersonal relationships.

• Good communication skills.

• A good command of both written and spoken English.

• Excellent organizational skills.

• Works collaboratively with team members to achieve results.

• Relates and works well with people of different cultures, gender, and backgrounds.

• Flexibility and prepared to work additional hours.

• Ability to multi-task.

• Ability to work both independently and as part of a team.

• Able to respond rapidly to changing environments yet remain productive and focused.

• Strong and fast computer skills (Primarily Word, Excel, and Power Point and Outlook).

• Familiar with digital data collection and analysis packages (KOBO Toolbox, ODK Collect, MS Excel, SPSS, Commcare)

• Diploma in Statistics, social sciences, demography, Economics, or related field. Computer literate in MS Office.

• Applications and Certificate in Monitoring and Evaluation is an added advantage.

• At least one year of working experience in a related field.

• Previous work with an NGO in similar programs.

• Remains productive when under pressure.

• Ability to enhance good interpersonal relationships.

• Good communication skills.

• A good command of both written and spoken English.

• Excellent organizational skills.

• Works collaboratively with team members to achieve results.

• Relates and works well with people of different cultures, gender, and backgrounds.

• Flexibility and prepared to work additional hours.

• Ability to multi-task.

• Ability to work both independently and as part of a team.

• Able to respond rapidly to changing environments yet remain productive and focused.

• Strong and fast computer skills (Primarily Word, Excel, and Power Point and Outlook).

• Familiar with digital data collection and analysis packages (KOBO Toolbox, ODK Collect, MS Excel, SPSS, Commcare)

• Conduct regular FGDs and meetings with different stakeholders to solicit feedback on Kulea Watoto project work in consultation with the MEAL officer.

• During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.

• Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings and project review meetings.

• Work with the Kulea Watoto project team to update client feedback registers and databases.

• Collect and manage feedback and complaints from Kulea Watoto project clients including tracking timeliness of response to feedback and complaints.

• Support data entry of feedback data into the online Client Feedback database.

• Participate in all project information sharing activities on accountability to identify and document relevant feedback for the program.

• Working closely with the MEAL Officer to monitor adherence to the client responsiveness SoPs.

• Compile weekly reports and share with supervisor highlighting achievements in the week, challenges, and support needs.

• Work closely with program teams to raise awareness on feedback information such as the feedback channels factoring in the vulnerability groups.

• Any other duties assigned by the supervisors.