Collections And Recoveries Officer

Education & Experience

• Bachelor's Degree
  

• A minimum of 2 Years experience in Banking, Debt Management, Credit & Lending and stakeholder management.
  

• Utilising effective collection methods and tactics to recover money on all accounts on the unsecured loss and written off portfolios.
  

• Provide feedback: risk trends within geographical/social and economic environment recommendation either to reduce risk or to take advantage of risk
  

• Relevant information in respect of collection process to be provided to external debt collection agents to ensure timely managing of collections on their part.
  

• Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory Compliance matters.
  

• Reporting any breaches and exposures to the Supervisor, loss and written off recoveries.
  

• Action all incoming correspondence/Queries/Filing & Capture concise details of recoveries and information required/provided.
  

• Manage, monitor, drive process and turnaround time & educate customers and colleagues.
  

• Scrutinising of the Debts Written-off Register to ensure that recoveries are still being pursued pro-actively on debts where recovery is still considered possible.
  

• Reconciliation of the Loan Recovery Suspense