Collections Officer – Honda

• Diploma or Bachelor’s Degree in Business Administration, Finance, Social Work, or a related field.
  
• At least 2 years of proven experience in debt recovery or credit collection, preferably in the microfinance, asset financing, or mobility sectors.
  
• Strong negotiation and persuasion skills.
  
• Excellent interpersonal and communication skills.
  
• Ability to manage difficult clients and resolve conflicts effectively.
  
• High degree of integrity, confidentiality, and professionalism.
  
• Strong understanding of credit control procedures and recovery best practices.
  
• Proficiency in using mobile apps and digital tracking tools for fieldwork.
  
• Ability to work independently and under pressure in a field-based environment.
  

Field Recovery Activities:

• Conduct in-person follow-ups with clients in arrears, especially those unresponsive to phone calls and written communications.
  
• Visit clients at their residence or place of business to assess willingness and capacity to pay.
  
• Negotiate and agree on realistic payment plans where applicable.
  

Special Recovery Assignments:

• Handle police-related cases and support in filing reports or working with enforcement agencies where necessary.
  
• Manage complex recovery cases involving money lenders or disputed ownership.
  
• Recover bikes where legal and contractual provisions permit.
  

Reporting and Documentation:

• Maintain accurate and updated records of field visits, recoveries, and customer interactions.
  
• Provide daily/weekly reports on recovery performance, challenges, and recommendations.
  

Stakeholder Engagement:

• Collaborate with legal, compliance, and sales teams in resolving recovery issues.
  
• ngage local authorities or community leaders where necessary for peaceful recovery.
  

Risk Identification:

• Identify trends or emerging risks in the field (e.g., fraud, criminal activity) and escalate appropriately.