Computer Control Assistant (Customer Service Supervisor)

• Two years post-secondary Education is required.

• Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.

• At least one year of supervisory experience is also required.

• Good knowledge of the Mission structure and how their role fits into the organization.

• The position requires familiarization of the Embassy’s customer service support systems in order to effectively provide the necessary level of customer service.

• Knowledge of the local IT business environment and how locally provided Internet service are managed.

• Position must understand how changes in Kampala’s network infrastructure can impact customers.

• Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, comprehension of management dashboards and organizational metrics. Standard office practices and problem-solving techniques.

• Two years post-secondary Education is required.

• Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.

• At least one year of supervisory experience is also required.

• Good knowledge of the Mission structure and how their role fits into the organization.

• The position requires familiarization of the Embassy’s customer service support systems in order to effectively provide the necessary level of customer service.

• Knowledge of the local IT business environment and how locally provided Internet service are managed.

• Position must understand how changes in Kampala’s network infrastructure can impact customers.

• Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, comprehension of management dashboards and organizational metrics. Standard office practices and problem-solving techniques.

• The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s.

• The incumbent will serve as the supervisor and rating official for (2) Customer Service Analysts and (1) Asset Management Clerk position.

• The Customer Service Supervisor reports directly to the Information Systems Officer.