Uganda Airlines
Aeronautics
Description
Minimum Qualifications
- Bachelor’s Degree in: Aviation Management, Business Administration, Marketing, Commerce, Economics, Tourism or related field.
- Professional commercial or IATA training is highly desirable and an added advantage.
- A master’s degree is an added advantage.
- Minimum of 7 years’ experience in passenger sales, travel trade management, corporate sales, ticketing, or commercial operations.
- At least 3 years in sales supervision, domestic market management, or commercial leadership roles.
Strong experience in travel trade engagement, corporate account management, ticketing operations, and revenue generation is essential.
- Hands-on experience using Amadeus Altea, GDS systems, BSP environments, and reservation systems is highly desirable.
Key Accountabilities
1. Domestic Passenger Sales Management
- Lead and coordinate passenger sales activities within Uganda.
- Lead sales planning, budgeting and implementation.
- Drive achievement of passenger revenue targets, sales targets, market share objectives, and customer acquisition goals.
- Monitor local market performance across direct sales, corporate sales, travel agencies, airport sales, website sales, and ticketing offices.
- Develop and implement local sales growth initiatives and tactical market campaigns.
2. Travel Trade and Agency Management
- Manage relationships with travel agencies, consolidators, tour operators, and travel trade partners within Uganda.
- Monitor agency productivity, sales performance, and booking behavior.
- Support implementation of agency incentive programs, trade activation activities, and sales promotions.
- Ensure agencies comply with UNACL commercial policies and sales procedures.
3. Corporate and Government Sales Development
- Develop and manage relationships with corporate organizations, government institutions, NGOs, educational institutions, diplomatic missions, and strategic domestic accounts.
- Support negotiation and implementation of corporate sales agreements.
- Monitor performance and retention of key domestic accounts.
4. Direct Sales and Market Activation
- Drive growth in website sales, mobile sales, airport sales, city ticket office sales, and call centre sales within Uganda.
- Support implementation of promotional campaigns, roadshows, sales events, and customer engagement activities.
- Coordinate with Brand & Advertising teams on domestic commercial campaigns and market visibility initiatives.
5. Ticketing and Sales Office Coordination
- Oversee coordination of ticketing and reservation sales support activities within Uganda.
- Monitor ticket sales, EMD sales, ancillary sales, refunds management and support, and customer servicing performance.
- Ensure proper sales accountability and reconciliation controls within domestic sales locations.
- Support operational coordination during disruptions and schedule changes.
6. Revenue Accountability and Sales Reconciliation
- Monitor daily sales reporting and reconciliation activities within the domestic market.
- Ensure proper accountability for cash collections, card transactions, mobile money payments, bank deposits, and other payment collections.
- Escalate sales discrepancies, revenue leakage risks, unremitted collections, or commercial irregularities immediately.
- Support implementation of revenue protection controls and ADM management initiatives.
7. Customer Service and Passenger Support
- Ensure high standards of customer service across domestic sales channels.
- Support handling of escalated customer complaints and commercial servicing issues.
- Coordinate customer communication during disruptions, schedule changes, promotional activities, and operational irregularities.
- Promote a positive UNACL image and customer experience within the market.
8. Market Intelligence and Competitive Monitoring
- Monitor competitor pricing, schedules, promotions, route activity, and market positioning within Uganda.
- Provide market intelligence and commercial insights to management.
- Support demand forecasting and domestic commercial planning activities.
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